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Tips for reservation and reception staff in Hotels, Resorts, Retreats and Holiday ParksFor accommodation providers, the guest experience does not begin when someone walks through the front door. It begins the moment they book, ask a question, receive a confirmation email or arrive in the car park wondering whether the property will truly meet their needs.
Accessible tourism is not simply about having the right facilities. It is also about how clearly, respectfully and confidently those facilities are communicated.
The Australian Tourism Data Warehouse (ATDW) and The Accessible Group Pty Ltd have entered into a new partnership designed to improve the accuracy, visibility and reliability of accessibility information across Australia’s tourism industry.
Our Top 10 Picks For Accessible Holiday Destinations in Australia in 2025.Australia’s got it all – from accessible beaches to countryside adventures, buzzing cities to sleepy wine towns. And the best bit? You don’t have to sacrifice comfort or accessibility to enjoy it. Whether you’re rolling, strolling, or cruising along, there are loads of places that go the extra mile (or kilometre) to make your holiday smooth, accessible and seriously memorable.
In this month's blog, we share 10 of our favourite accessible properties, each with nearby accessible beaches or lagoons. Thanks to the tireless efforts of local councils and dedicated disability advocates, accessible beaches are becoming increasingly common across Australia. These beaches are thoughtfully designed to be inclusive, ensuring that everyone, regardless of mobility challenges, can enjoy the beauty and tranquillity of the seaside. Many accessible beaches now offer access matting, which provides a stable surface for wheelchairs and mobility aids to traverse sandy areas with ease. Beach wheelchairs also allow individuals with limited mobility to reach the water's edge comfortably. These innovations not only enhance the beach experience for people with disabilities but also promote a more inclusive community where everyone can participate in and enjoy outdoor activities.
