Testimonials

Kerry facilitated an amazing session for myself and the wider team.

A valuable insight as to how we can be better prepared as hoteliers for guests who may have accessibly issues. I would highly recommend for anyone who is keen to understand how we can deliver exceptional service with understanding and empathy to all.

Anne Marie Lennon - General Manager (pre-opening) Crowne Plaza Carlton

I had the privilege of working with Kerry and Accessible Accommodation when she delivered inclusion training for our team. Kerry’s passion for creating accessible spaces really shone through, and her clear, honest communication kept everyone engaged.

What stood out most was how practical and hands-on the sessions were. Kerry gave us actionable insights and the chance to experience our spaces from the perspective of guests with diverse needs. That exercise was eye-opening and showed us how small changes can make a big difference.

These sessions were impactful and left us with a clear path forward. I’d highly recommend Kerry and Accessible Accommodation.

Kasey Findlay - Country Director of People & Culture, Oceania at Pan Pacific Hotels

Our team recently completed the Accessible Accommodation Inclusion Training Program at Camp Manyung, it provided valuable insights that will help us create more inclusive experiences for all guests.

A key learning was the importance of looking at our facilities, services, and communications from a different perspective. Considering how small barriers that may seem insignificant to us, such as a slight lip or incline, can feel like climbing Mount Everest for someone with accessibility needs. The training highlighted practical improvements we can make to our website and pre-arrival communications, enabling guests to better plan their visit and feel confident about their experience before they arrive.

Kerry was incredibly knowledgeable, she communicated the needs and expectations of guests in a clear, engaging, and relatable way. The program reinforced that small changes can have a significant impact, and our team left feeling empowered to make meaningful improvements that enhance accessibility and inclusion for everyone.

Renee Tickner-Lane – Manager YMCA Camp Manyung

Kerry tailored a half-day workshop for tourism businesses in our region to help them better understand accessibility and ways that they can provide a better experience for customers with disabilities. She was professional, thorough and gave practical tips on things that can be done to improve the guest experience for all. The session provided an open dialogue and safe space for questions, of which there were many.

We received many follow up emails and calls from businesses that attended thanking us and Kerry for the learning opportunity, and several businesses have already made changes to their procedures. These include running accessibility training for staff, changes to information published on their websites, and physical changes to make significant improvements to the accessibility of their venues.

Jo Birley – Great Ocean Road Tourism

Kerry's training completely reframed accessibility for me. Her training helped me identify and cater for sensory, invisible, psychosocial and dietary needs. It changed the language I use, led to numerous adjustments within the business and gave me the confidence to be honest about what we can and can't offer. Genuinely valuable work, thank you, Kerry.

Benjamin Bailey-Webb – Central Grampians LLEN

Kerry is a passionate leader and advocate in the accessibility space, known for her unwavering dedication to creating a more inclusive world. Her innovative systems, tools, and deep understanding of accessibility needs have helped us:

    • Train staff to provide outstanding support for our guests.

    • Raise awareness and foster a culture of genuine inclusivity.

    • Design accessible rooms with thoughtful selected fit outs and products that offer superior comfort and functionality.

    • Achieve accreditation across the majority of our hotels, reflecting our commitment to accessibility excellence.

Kerry’s ability to combine strategic thinking with hands on approach has been instrumental in helping us realise our goals and set a new standard for accessible hospitality. Her passion, expertise and dedication continue to inspire, and we are proud to have partnered with her on this transformative journey.

Anthea Dimitrakopoulos – The Ascott Limited

Kerry offers terrific insight and lived experience of accessible tourism. She is an engaging expert in the field of accessible accommodation and strategies to create inclusive experiences for visitors.

Dani Tyrrell – Victorian Government Department of Jobs, Skills, Industry and Regions

Before meeting Kerry, I thought accessibility was mostly about wheelchair access, shower chairs and grab rails. Through her property assessment and staff training I learned how much more there is to consider and how many guests benefit from accessible and inclusive environments.

What I appreciated most was that Kerry didn't arrive with a list of expensive upgrades and unrealistic expectations. Instead, she helped us understand where we were doing well, where we could improve, and how many positive changes could be achieved with simple adjustments, awareness and staff education.

Kerry has the ability to combine professional expertise with lived experience and feedback from the disability community. She helped our team better understand the diverse needs of the people we welcome to our hotel.

I highly recommend Kerry and Accessibility Accommodation to any accommodation provider looking to better understand accessibility and create a more welcoming experience for all guests. Thanks, Kerry!

Veronika Thorgard – Hotel Manager, Great Southern Hotel Melbourne

“Thank you for prompting this experience; it was an excellent learning tool for the whole team. We have already made a few adjustments to our procedures due to the training.”

Andrew Wallace - Quest St Kilda Road