Helpful Articles

When you think about a truly accessible holiday stay, what comes to mind? Step-free access, wider doorways, and an accessible bathroom? That’s a great start — but what about a pool hoist or an aquatic wheelchair so everyone can enjoy a swim, or a ceiling hoist and changing facility in the change rooms to make transfers easier and safer? 

Accessible tourism is no longer a niche consideration for the accommodation sector. It is fast becoming one of the clearest opportunities for operators who want to improve guest confidence, strengthen their reputation and open their doors to a growing market of travellers who need reliable accessibility information before they book.

Tips for reservation and reception staff in Hotels, Resorts, Retreats and Holiday ParksFor accommodation providers, the guest experience does not begin when someone walks through the front door. It begins the moment they book, ask a question, receive a confirmation email or arrive in the car park wondering whether the property will truly meet their needs.

Accessible tourism is not simply about having the right facilities. It is also about how clearly, respectfully and confidently those facilities are communicated.

The Australian Tourism Data Warehouse (ATDW) and The Accessible Group Pty Ltd have entered into a new partnership designed to improve the accuracy, visibility and reliability of accessibility information across Australia’s tourism industry.

Kerry speaks to Tourism Greater Geelong and The Bellarine about the booming Accessible Tourism Sector at their Annual Conference.