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Accessible tourism is no longer a niche consideration for the accommodation sector. It is fast becoming one of the clearest opportunities for operators who want to improve guest confidence, strengthen their reputation and open their doors to a growing market of travellers who need reliable accessibility information before they book.
Tips for reservation and reception staff in Hotels, Resorts, Retreats and Holiday ParksFor accommodation providers, the guest experience does not begin when someone walks through the front door. It begins the moment they book, ask a question, receive a confirmation email or arrive in the car park wondering whether the property will truly meet their needs.
Accessibility can vary widely, not only due to the diverse needs of people with different types of disabilities but also because accommodations were often designed according to the standards of their time. Older properties may have limited modifications in place, while newer builds are typically designed with a broader range of accessibility features. In this blog, I'll answer some common questions about accessibility and help clarify what you might expect across different accommodation types and styles.
How to overcome fears & embrace guests with disabilities. Link to the article here: https://issuu.com/multimediaau/docs/anau82-summer-2023/24
