Travellers Aid

Travellers Aid operates from seven service hubs at Southern Cross, Flinders Street and Parkville Stations in Melbourne and Seymour, Ballarat and Geelong Stations in regional Victoria. They also provide mobility assistance at the Melbourne Airport. Travellers Aid is dedicated to making travel inclusive and accessible for all Victorians.

Each year, they provide over 20,000 instances of travel assistance—helping people access their
communities with confidence and independence. Services include personal care, buggy transport, disability support, a companion service, and emergency relief.

Travellers Aid runs a program called the Companion Service where volunteers can meet someone at a public transport hub and accompany them to a medical appointment, accommodation, social engagement, work or school/education. For short appointments, such as medical, the volunteer will usually remain at the hospital/medical centre and accompany the person back.
• Free service
• Bookings required at least 72 hours in advance
• Call (03) 9670 2072 to book

Travellers Aid runs permanent service sites at Southern Cross and Flinders Street Stations in Melbourne and Seymour and Ballarat Railway Stations in regional Victoria.

A range of services exist at these sites, including:
• Lounge and rest areas are available at Southern Cross and Flinders Street sites only
• Fully accessible toilet facilities for independent use by people with disability
• Fully accessible toilet facilities for use by persons with disability which require assistance from a carer available at Southern Cross and Flinders Street sites only
• Change rooms and showers are available at Southern Cross
• Luggage storage is available at Flinders Street
• Mobility assistance includes buggy services, wheelchair assistance and personal guidance.

As well as permanent sites, Travellers Aid works with major event organisers to provide onsite mobility support for patrons with mobility requirements. These services enable people to connect to and participate in Major events like the Australian Open, the Grand Prix, Moomba Festival, the Melbourne International Flower & Garden Show, St. Kilda Festival and Anzac Day commemorations.

General enquiries
Call: (03) 9654 2600
Email: info@travellersaid.org.au
Website: www.travellersaid.org.au