Curlewis Golf Club

After Hours Reception
Accommodation @ Curlewis employs a third party after hours’ reception provider. While every effort is taken to provide updated and accurate information, we cannot guarantee this.

Cancellation Terms
Full cancellation fee applies from 7:30am, 2 days prior to check in.
No refunds within 2 days of check in unless approved by Accommodation @ Curlewis Management.
If any payment is not received by the Payment Date, Accommodation @ Curlewis reserves the right cancel the booking.
If you do not check in for your booking, full cancellation fees apply.

Golf Course Access
Access to the Curlewis Golf Course is limited to Members and Visitors booked to play via the Club’s Golf Booking System or through the Pro Shop. For safety reasons, we strongly advise guests NOT to casually walk on or around the golf course whilst golfers are playing. Curlewis Golf Club will not accept responsibility for any injury sustained to person or property if this advice is not adhered to. Please note, Curlewis Golf Club is located alongside the renowned Bellarine Rail Trail, a purpose designed walking trail – the gateway to multiple scenic walking tracks around the area. Please note guests can purchase drinks from the pro-shop for on-course consumption, no BYO is permitted. Only the eskies provided and from the pro-shop will be allowed on the golf-carts, guests can not bring their own.

Non playing guests can accompany Partners or friends booked into play as long as the Pro Shop is notified in advance of the play commencing.

Cleaning
General and normal cleaning is included in the room cost. Additional cleaning charges may be incurred where a guest has created cleaning requirements considered in the reasonable opinion of Accommodation @ Curlewis to be over and above normal cleaning.

COVID-19
Accommodation @ Curlewis and all levels of operation within the Curlewis Golf Club facility are committed to following a rigid Covid Safety Plan as relevant and applicable to Government regulations and directives at any point in time. The health and safety of our patrons, staff and community is of paramount priority. Accommodation @ Curlewis will keep in line with the current government mandates & regulations. If guests do not follow the mandates & requirements they will be asked to leave and no refund or credit will be offered and full payment will be forfeited. If you are feeling unwell or showing Covid-related symptoms (fever, cough, cold, aches, nausea, loss of sense of smell/taste), please remain away from the Accommodation @ Curlewis facility until you are feeling 100%.

Emergency Services
If an emergency service (Ambulance, Police, Fire or other authority) is required to be called for the safety of the guests, employees or property, the expense may be passed to the guest if they are found to be negligent, mischievous or reckless and/or not following hotels terms and conditions.

Eviction Notice
Accommodation @ Curlewis reserves the right to evict any person(s) from the premises immediately and without notice or refund for any disturbances or unruly behaviour causing disruption to other guests. Accommodation @ Curlewis has a strict no party policy in rooms.
Accommodation @ Curlewis also reserves the right to charge guest(s) for all damages and breakages, missing items, late departure, extra cleaning, and unpaid expenses. Any additional charges will be debited from the credit card provided.
Only the designated persons on check-in are permitted to stay in the rooms. Any additions to this may be charged the average nightly rate for the duration of the booking and all occupants may be required to leave the premises.
Accommodation @ Curlewis will not be responsible for any misinterpretation or misunderstanding about the premises booked and our cancellation policy will apply.

Force majeure
Accommodation @ Curlewis is not responsible for any loss arising out of any occurrences or conditions beyond its’ control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.

General Terms
We try to make sure the content of the website is accurate, although we cannot guarantee this.
Photos and floor plans are indicative only. Actual rooms occupied may vary in décor and inclusions from those shown.

Gift Vouchers
Accommodation @ Curlewis requests any payments via gift voucher be presented at the time of reservation, or at last 72 hours prior to your stay.

Golf
Tee-times are subject to availability at the time of booking. Please ensure that you check in for your tee-time 15min prior in the Pro-Shop.

Hotel Booking Terms
Rates are based on twin or double occupancy (excluding Eagle Suites which have a maximum of 3 adults). No additional guests are permitted in any rooms.
No cots are available for hire.
Children and infants may not stay in any room without a responsible adult over the age of 18.
The minimum check-in age is 18 years old. An acceptable form of photographic identification may need to be produced on check-in. All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step parent, guardian or other adult who has parental rights and responsibilities for the under 18-year-old guest. If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult Accommodation @ Curlewis may immediately cancel the guests booking and the full booking amount will be forfeited to Accommodation @ Curlewis under this clause.
All guests may be required to provide photographic identification. If you are unable to provide such identification your booking may be cancelled and you may be liable to pay Accommodation @ Curlewis an amount equal to the full booking amount plus any other cost incurred by Accommodation @ Curlewis in connection with the booking. Accordingly, any pre-payment you have made in relation to the booking will be forfeited to Accommodation @ Curlewis under this term.

Housekeeping
If there is a ‘do not disturb’ sign on the door up until and past 2pm, no daily servicing will be provided. Housekeeping will endeavour to supply additional towels and amenities upon request. During room servicing, guests will not be permitted access to their rooms to void close contact with guest and team. Housekeeping will not service a room should it be deemed excessively messy. Personal items left on beds or cupboards preventing cleaning or making of beds will not be moved by the housekeeping team and may result in a limited servicing of the room.

House Rules
We respect all guests in house and ask all other guests to do the same in relation to noise and behaviour. Guests and invitees are expected to behave in a manner which is conducive to the safety, comfort and convenience of other guests within the property at all times. A breach of any house rules may result in the eviction of the offender at the discretion of Accommodation @ Curlewis Management.

Insurance
We strongly recommend travel insurance should any stay need to be altered or cancelled before, during or following arrival for any reason or circumstances including natural events.

Luggage Storage
Limited storage facilities are available at reception, Accommodation @ Curlewis will not accept any responsibility for damage or loss of equipment or goods left at reception prior to, during, or after your stay.

Miscellaneous Charges
Accommodation @ Curlewis reserves the right to debit the credit card provided as pre-authorisation for any fees incurred during your stay including, but not limited to, additional cleaning, excess rubbish removal, extra bedrooms occupied, extended stays, late checkouts, smoking in a property, lost keys & any additional locksmith fees, unnecessary maintenance attendance, repairs or damage to property.
Where a credit card is not available a minimum $250 cash deposit may be required on check in. Charge back facilities will not be available.
Accommodation @ Curlewis reserves the right to debit the credit card provided on file for $25 per room key that is not returned on check out.
Quoted rates are inclusive of all compulsory government or regulatory rates and taxes (for ex GST) where applicable.
Any confirmed price is subject to change if:
A payment which is due on a booking is not received by Accommodation @ Curlewis by the due date or
There is a change of a government charge, tax or levy which requires Accommodation @ Curlewis changing the rate on your booking.

Photographs & Descriptions
Whilst care is taken to ensure that photos and description of our facilities and services is accurate, these are continually being changed, upgraded and on occasion, removed from service. If any feature or facility is essential to you in choosing a particular room or service, we highly recommend advising reception at the time of booking.

Photo Identification
Valid photo identification (ID) matching the name of the registered guest within the reservation may be requested at the time of reservation or check-in. A valid Australian driver’s license, Australian issued Proof of Age Card or an International Passport are all acceptable forms of photo identification.

Privacy
Only the guests’ names on the booking will be entitled to access and/or amend any personal information pertaining to that booking. No information can be given to any 3rd parties unless permitted by the guest/s or required by law.

Property Features
Your rooms will be serviced daily, if you are staying for an extended period, your linen will be changed every 4 days of your stay.
Complimentary wifi is available throughout the property.
Complimentary car parking for 1 car included per suite.
Reception hours are 6:30am – 11pm.
Check In: From 3pm, Accommodation @ Curlewis will make every effort to ensure your rooms are available at your time of check-in. If you wish to check in prior to 3pm, or stay later than 10am, you must book and pay an additional night’s stay.
Check Out: Before 10:00am. If you have not vacated the room by this time a late fee may be applicable, unless a late departure time has been approved prior.
Accommodation @ Curlewis is wheelchair friendly, please advise reception when booking.
Pets are not permitted; however, we do allow for certified guide dogs assisting visually impaired guests. Any guest found to be in breach of our pet policy will incur a $300 additional charge to their credit card supplied to cover the cost of cleaning.

Room Access
Accommodation @ Curlewis reserves the right to access your room at their discretion to ensure the rooms are being kept in good condition and to check on the safety of its guests. If at any time there are concerns about the state of the room or the safety of its guests, Accommodation @ Curlewis will access the room as a duty of care towards the guests and to protect its assets.

Room/Package Conditions
Stay & Play inclusions – 18 holes of golf per person, breakfast and nightly room tariff. Tee-times must be arranged within 48 hours of reservation to ensure suitable availability. Whilst all efforts will be made to meet your requested tee time, they are not guaranteed until booked.
Additional rounds can be reserved for in-house guests subject to availability.
Rate is room only unless advised, breakfast is at an additional fee.
The children’s breakfast rate is for children 12 years old and under.

Smoking
Accommodation @ Curlewis is a non-smoking facility (both in the suites and on the balconies) and as a result where management determines the presence of any smoking residue in any suites/balcony, a $300 additional cleaning charge will be applied to the credit card supplied to cover costs of dry-cleaning of curtains, furnishing etc.
There are 2 designated smoking areas within the Accommodation @ Curlewis precinct.

Special Requests
Whilst Accommodation @ Curlewis will attempt to satisfy all special requests, we cannot guarantee they will be accommodated.

Theft
Care should be taken at all times with all valuables left in guest rooms, vehicles or on the property facilities. Guests are encouraged to make full use of available safe in all guest suites. Limited storage facilities are available at reception. Accommodation @ Curlewis will not accept any responsibility for damage or loss of equipment or goods left at reception prior to, during, or after your stay.

The above terms and conditions are governed by, and will be constructed in accordance with the laws of the State of Victoria, Australia.