Online Accessible and LGBTQI+ Inclusion Training Program© – World-Class Training for Tourism Industry Accommodation Providers

In a world-first, developed in partnership with Accessible Accommodation and Welcome With Pride, we are delighted to offer a short online course designed to empower your staff to confidently welcome guests with disabilities, ensuring a seamless & exceptional guest experience. Two essential, self-paced modules developed by industry leaders in accessibility and the LGBTIQ+ community, we focus on practical steps and cost-effective changes informed by real-world feedback. Choose each module separately, or both modules.

Empower Your Team to feel comfortable welcoming people with disabilities and the LGBTQI+ community.

Why this matters:

True inclusion is not a nice-to-have; it's a powerful market opportunity. The accessible tourism sector is booming, and the LGBTIQ+ and Disability travel community is fiercely loyal to businesses genuinely committed to inclusion. Our online self-paced training course consists of 2 modules and can be completed in under 2 hours.

Set a new Standard for a truly inclusive team and guest experience.

21.4% of Australians & 19% of the New Zealand population live with a disability, coupled with 16% who are over 65 years of age, who may need accessibility at some point. A market opportunity too good to ignore.

60% of LGBTIQ+ travellers "go back into the closet" on holiday.

88% of LGBTIQ+ travellers and 75% of Disability travellers say Staff Training is Essential.

92% of trained staff feel proud to implement the changes.

96% prefer to book accredited experiences.

Outcomes

  • Increase Bookings. Attract two rapidly growing, high-value traveller segments.
  • Enhance Reputation. Be known as a truly welcoming and ethical business as a core part of your ESG values.
  • Build an inclusive culture. Create environments where all guests and team members belong.
  • Reduce Risk. Avoid accidental alienation and negative experiences.
  • Empower Your Team. Give your team the confidence to create inclusive guest experiences.
  • Receive Certificates. From industry leaders, promote true inclusion in your business.

Achieve Confidence and Credentials - Accessible Tourism

This short course is designed to empower your staff to confidently welcome guests with disabilities, ensuring a seamless & exceptional guest experience. We focus on practical steps and cost-effective changes informed by real-world feedback. You can complete either the Accessible or the LGBTQI+ modules, or both (we recommend completing both).

  • Understanding & Empathy: Understand the challenges and anxieties that travellers with disabilities face.
  • Avoid Accidental Mistakes: Awareness of potential missteps that may be hurtful.
  • Inclusive Communication: Build confidence when communicating with guests.
  • Practical Application: Practice with real-world hospitality scenarios.
  • The Business Case: Why accessible tourism drives bookings, loyalty, and reputation.
  • Disability Types & Lived Experience: Understand physical, sensory, & invisible disability through real traveller insights.
  • The Inclusive Welcome: How to create comfort, ease, & dignity from enquiry to checkout.
  • Role Specific Impact: What each team role can do differently to support guests with confidence.
  • Simple Adjustments: Practical, cost-free actions that make a world of difference.
  • Inclusive Leaders: Best Practice Guide.

Achieve Confidence and Credentials - LGBTQI+ Tourism

This essential training empowers your team to create inclusive guest experiences and internal team cultures where everyone feels a powerful sense of belonging. Empower your team to welcome everyone. You can complete either the Accessible or the LGBTQI+ modules, or both (we recommend completing both).

  • Understanding & Empathy: Listen to LGBTIQ+ travel anxieties and learn evolving terminology.
  • Avoid Mistakes: Training brings awareness to potential missteps that can alienate guests.
  • Inclusive Language: Build confidence using inclusive language and pronouns.
  • Practical Application: Practice with real-world hospitality scenarios.
  • Operational Improvements: Handle situations such as dead passports with respect and become an active ally.

Ready to Set a New Standard of Welcome?

Contact Charlie Douty from Welcome With Pride or Kerry Williams from Accessible Accommodation