A short course designed for tourism businesses and their employees to confidently welcome guests with disabilities, ensuring a great guest experience.
This training offers practical steps and cost-effective changes, informed by feedback from our 38,000 followers and subscribers with disabilities who are passionate about travel. Upon finishing the training, you will be well-prepared to provide an inclusive guest experience. It will empower managers and employees by equipping them with knowledge tailored to their specific roles. We cover inclusive language with utmost clarity; what to say and what to definitely NOT say. Why certain language is hurtful to people living with disabilities.
THE TRAINING IS CONDUCTED VIA IN-PERSON WORKSHOPS ANYWHERE IN AUSTRALIA AND NEW ZEALAND, CURATED FOR YOUR BRAND.
The training suits hotels, motels, holiday parks, resorts, restaurants and experiences, and each attendee receives a certificate of completion.
THERE ARE TWO OPTIONS
Inclusion Training – Team Members
Tailored for team members who work in client-facing or client-support roles.
Team members will learn:
- About disability. Just as each hotel is different, so are the types of disabilities. Learn about physical, neurodiverse, vision-assisted, hearing-assisted and guests with autistic disabilities.
- How to offer an inclusive welcome for all disability types.
- How does your role (Housekeeping, Reception, Marketing) play such an important role in making guests with disabilities feel welcome and comfortable?
- Simple adjustments for optimal guest comfort.
- Inclusive language & protocol. How to feel comfortable communicating with a guest with a disability.
- No question is off the table – ask anything you are afraid to but need to know.
- Roll A Mile In My Shoes Exercise: An eye-opening exercise where you and your teammates navigate your accommodation and surroundings, to understand from the viewpoint of a traveller with a disability.
Copyright Notice: The Accessible Group, 2024. Unauthorised reuse is strictly prohibited and subject to legal consequences.
Inclusion Training – Decision Makers
Tailored for decision makers (General Manager, Revenue Manager, Hotel Owner / Franchisee) who work in client-facing or client-support roles.
Team members will learn:
Part One – The Why
- The Business Case for Accessible Tourism.
- Why accessible tourism is a priority for your business.
- What building standards miss that you should be including?
- Why be cautious about assisted technology (including Digital Compendiums).
- Why embracing Accessible Tourism is VITAL for your business's ESG (Environmental Social Governance).
Part Two – The How
- Types of disabilities. Just as each hotel is different, so are types of disabilities.
- How to ensure your team provides an inclusive welcome.
- Refurbishing and the three tiers: What you can incorporate for maximum occupancy.
- Products for effortless guest experience: Based on the three tiers.
- Self Auditing tips.
- How NDIS and other government organisations can fund Accommodation.
- Marketing tips to attract guests with disabilities.
- Why the season for travellers with disabilities is very different from your current guests.
- How to set your ESG or Diversity Equity and Inclusion Plan.
Part Three – Roll A Mile In My Shoes Exercise
- Roll A Mile In My Shoes Exercise: An eye-opening exercise where you and your teammates navigate your accommodation and surroundings to understand from the viewpoint of a traveller with a disability.
Copyright Notice: The Accessible Group, 2024. Unauthorised reuse is strictly prohibited and subject to legal consequences.
ROLL A MILE IN MY SHOES
Since 2019, we have been conducting these eye-opening exercises with our accommodation providers. Whilst not every traveller is a wheelchair user (far from it!), you get to experience the challenges people with disabilities face when travelling. 100% of the time, small adjustments are made (such as ensuring crockery and glassware is lowered within reach).
“Thank you for prompting this experience; it was an excellent learning tool for the whole team. We have already made a few adjustments to our procedures due to the training.”
Andrew Wallace
Sales Executive, Quest St Kilda Road
Testimonials
