Information for Guests

Accommodation tailored to suit your mobility needs

Do you, a client or a family member have a disability?  Or limited mobility? Perhaps you use a walking frame and need step-free access. Maybe you use a motorized wheelchair and require a carer to assist in movements and a hoist is on your list of ‘must haves’We’re here to help with accommodation tailored to suit your mobility needs including detailed photos, video tours and over 50 frequently asked questions.

Accessible accommodation provides accommodation options for:

  • Respite and Holidays
  • (STA) Short Term Accessible Accommodation
  • (MTA) Medium Term Accessible Accommodation

Look with us, and book with us. Our team also have disabilities or care for a person with a disability. We too have had to search for our unique requirements. We get it!

Contact our Booking Office on 1300 180 889 or send us an email.

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There simply isn't a "one size fits all"

How does it work?

Whether you need a holiday, Short Term Accommodation (STA) or Medium Term Accommodation (MTA), people with mobility issues look forward to a stress-free break just like everyone else.

Before we can even consider whether the location or property, is what we are after, we have to first be practical. We need information. Like you, we have also had to ask these sorts of questions:

“Will the doors be wide enough to fit my wheelchair?”

“My weak hip means I can’t climb steps”

“That pool looks gorgeous. I wonder if there is a hoist so my son can enjoy it too?”

“With my MS, sometimes I lose my balance, I wonder if they have a shower chair and grab bars?”

With Accessible Accommodation, we provide you with factual information so what you see is what you get on arrival. 50 frequently asked questions. Video tours and lots of photos demonstrating accessible features. Activities in the surrounding area that is accessible.

And, if you need help, you are supported by a dedicated helpline and website chat feature, operated by people with disabilities.

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Our Three Categories

Learn more in our video explainer below.

Because everyone’s needs differ, we have categorised differing needs of people that are easily identifiable. They are: Independent Walking, Independent Wheelchair User and Assisted Wheelchair User. This will make it easier for you to narrow down the places you can go for your next holiday or a place to stay for a few months.

Assisted Walking

Walking Frame or Cane Users. Some accessible amenities would come in handy.

Independent Wheelchair

Wheelchair users who can self-transfer to bed, shower and toilet.

Assisted Wheelchair

Guest unable to lift themselves. Requires assistance of a support person or equipment.

Other Categories

Other needs, such as sensory, hearing and vision assisted. Coming soon.


If you are on NDIS, you may be eligible for up to 28 days of Respite, which can be used at any of our sites, using our NDIS booking Service. More information HERE.

We can assist anyone with a disability, not just NDIS participants.

We also offer gift cards (travel vouchers), which are ideal if you are looking for gift for someone special to take a break somewhere. More info is HERE