Our crew of 7 helps make accessible travel easier. And we are continuing to expand.

Work from home.

Anywhere in Australia.

Must be able to travel to Barwon Heads Victoria once every 6 months for a company catch up.

We would ideally require full-time hours, however, we are flexible for the right candidate (20 to 38 hours).  Casual to start with, and a view to becoming permanent after 3 months.

Because we have a stellar reputation for providing trustworthy booking assistance, we are seeking a person with a physical disability (PWD) or a family member of PWD who is best positioned to understand and support our customers’ unique needs.  Please only apply if this describes you.

Accessible Accommodation is Australia’s leading provider of accessible accommodation for holidays, respite, and short to medium term-stay term stays, providing services for people with disabilities around Australia. We are finalists in the Telstra Best of Business Awards, Silver winner Victorian Tourism Awards, And the winner in the Geelong Business Excellence Awards (accessibility category).

We are passionate travellers wanting to change the accommodation and experiences industry to appreciate the value of customers with disabilities.

We support our detailed website and online bookings with personalised service for people with all types of disabilities and all kinds of accommodation needs. Booking accommodation can be a challenging and distressing process, and our goal is to remove these problems with high standards, and diligent, empathetic, and ethical service.

Accessible Accommodation continues to expand and requires the services of a committed and customer-focused administrator to support our current team to join us.

This is a work-from-home role. However, you must be able to join our team in Barwon Heads for a 2-day catch-up every 6 months. We run Microsoft Teams all day, so it is very much like sitting across from your teammates.

We would ideally require full-time hours, however, we are flexible for the right candidate (20 to 38 hours).  Casual to start with, and a view to becoming permanent after 3 months

Our work environment is very supportive of the health and well-being of our employees, and work around family commitments as well. Learn more about our amazing team here. https://www.accessibleaccommodation.com/about-accessible-accommodation/

The successful applicant will respond to email, phone and internet enquiries as well as follow up to ensure that all customer needs have been met.

Criteria:

• A person with a physical disability or a family member of one – we are seeking lived experience as a wheelchair user/ walking frame/ cane user.
• Customer service background. (Particularly desirable is travel or hospitality industry experience)
• Organised and process-oriented
• Able to multitask well
• Experience in the use of CRM tools such as Salesforce
• Experience using Xero is desirable
• Competent in MS Office programs (esp. Excel, Word and Outlook)
• Confident speaking to clients and customers.
• You have your own current computer with MS office
• Must have good internet, camera phone
• Must be to work from home without interruption (esp during phone calls) during work periods
• Reasonable typing speed
• Must have a permit to work in Australia

Please note, due to the role being so highly desirable,  only applicants explaining suitability for this role in a cover letter will be considered. 

Applications close 15th of February. Shortlisted candidates will be contacted.

Email: Ashlee Morton Customer Experience Manager: ashlee@theaccessiblegroup.comMorton